Client Profile:
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Industry:
Mobile Auto Repair
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Previous WOTC provider:
National Payroll Company
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Number of Annual Hires:
2,800
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Current WOTC Performance:
- 97% Screening Compliance
- $34,000 Annual WOTC
- 12% Qualification Rate
- $12 Average Credit per Hire
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Problem:
- Low qualification rate. Although receiving a high compliance rate, the company was receiving a much lower qualification rate than similar businesses in their industry – benchmarking of similar businesses showed qualification rates well above 20%.
- Lack of reporting and project follow up. Previous service provider did not conduct regular follow-up meetings to review key performance results/reporting to assist in improving overall program performance.
Solution:
- Redesigned WOTC survey that was easier to understand and encouraged employee participation.
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- Develop WOTC training and education program for existing and new hiring managers.
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- Assigned dedicated account manager to monitor account for credit maximization and ensure performance metrics meet expectations.
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- Established monthly and quarterly performance review process to provide greater transparency and incorporate changes to improve WOTC results.
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Results:
With CTI, the company now receives an annual WOTC benefit increase over 10x:
- 98% Screening compliance
- $392,000 annual WOTC
- 27% Qualification Rate
- $140 Average credit per hire
A huge impact to their bottom line and a successful WOTC program with transparent results.
Ready to discover more about the WOTC or other employment incentive opportunities? Download your complimentary, educational guide below.